ligneus delivery informationDelivery

As you can imagine our delivery options are varied. We sell a wide variety of items from small wine and glass carries and wine bottle holders to large rustic farmhouse tables.

This means we use a selection of delivery methods from Royal Mail, DPD and pallet networks to our own delivery vehicles. We work hard to keep our delivery costs and time down.

Currently we offer delivery to mainland UK and Ireland:

STANDARD DELIVERY
Delivery Time

2-5 workings days

Orders under £50

£7.95

Orders over £50

FREE

Returns Policy

Faulty Products

Ligneus operates a no quibble, no charge returns policy for faulty product(s).

Non-Faulty Products

We will refund non-faulty products subject to product(s) being returned in perfect condition and return carriage and restocking fees.

PLEASE NOTE: Where a product has been personalised or is bespoke we cannot refund unless faulty.

Return Carriage Fee

A non-faulty product is returned at your own expense. If you wish for us to make a collection through our couriers we will have to raise a collection charge.

  • Standard Returns are those that are pre packed in boxes and collected through our couriers - DPD. For these there will be a charge of £14.95 per consignment.
  • Bulky returns are those that cannot be collected through DPD but require a pallet network, such as trolleys, tables and volume orders, bespoke charges will need to be calculated.

Restocking Fee

  • Standard Returns will be subject to a £7.95 restocking charge per item to contribute toward costs incurred.
  • Bulky Returns will be subject to a restocking fee of 15%
Non-Fault Return Fees
Return Carriage Fee
Restocking Fee
Customer returns directly

N/A

£7.95 (per item)

Standard Returns

£14.95 (per consignment)

£7.95 (per item)

Bulky Returns

Bespoke Pricing

15%