This means we use a selection of delivery methods from Royal Mail, DPD and pallet networks to our own delivery vehicles. We work hard to keep our delivery costs and time down.
Currently we offer delivery to mainland UK and Ireland:
Ligneus operates a no quibble, no charge returns policy for faulty product(s).
We will refund non-faulty products subject to product(s) being returned in perfect condition and return carriage and restocking fees.
PLEASE NOTE: Where a product has been personalised or is bespoke we cannot refund unless faulty.
Return Carriage Fee
A non-faulty product is returned at your own expense. If you wish for us to make a collection through our couriers we will have to raise a collection charge.
- Standard Returns are those that are pre packed in boxes and collected through our couriers - DPD. For these there will be a charge of £14.95 per consignment.
- Bulky returns are those that cannot be collected through DPD but require a pallet network, such as trolleys, tables and volume orders, bespoke charges will need to be calculated.
- Standard Returns will be subject to a £7.95 restocking charge per item to contribute toward costs incurred.
- Bulky Returns will be subject to a restocking fee of 15%