Ligneus Frequently Asked Questions
We're looking to expand our frequently asked questions (FAQs) so any questions you may have that we don't list here please do let us know.
You can email them to firstname.lastname@example.org - thanks in advance.
Registering on the website
Do I need an existing trade account with Ligneus to register on the Ligneus website?
You can register on the Ligneus website and purchase products even if you don't have an existing account with us. We accept payment by credit and debit card as well as via Pay Pal.
Can I upgrade to a full trade account with credit terms at a later date if I find I am purchasing a lot of products from you?
Yes. Your first 2 orders will be proforma however if you wish to upgrade after this do get in contact. If your credit account is approved you will be able to use this to place orders through the site.
Your existing log in details can be used - you will not need to re-register.
What happens if I forget my password?
If you forget your password at the login stage, just click on the 'Forgotten your password?' link. You'll be prompted to enter your e-mail address and we'll send you a link which will allow you to re-set your password.
Using the 'My Account' area
Can I update my personal or account details once I've completed the registration process?
Once you've logged in to the site you can use the 'My Account' area to easily manage all your details. You can access this simply by logging into the site and then clicking on the "My Account" link in the top menu bar.
How do I place an order on the site?
Once you've found the items you would like to buy and have added them to your basket, you can begin the checkout process by clicking on the 'My Basket' icon at the top right of your screen.
If you haven't registered yet, you can create an account at this point and progress with your order.
If you have already registered, simply enter your Username and Password in the 'Login' area.
Can I select a different delivery address at the Checkout stage?
Yes. If you require a different delivery address you can select any that you have previously saved at the Checkout stage or can add a completely new one.
Can I choose different payment options?
Once you've selected your delivery options you'll have the option to select the payment option you require:
If you have a standard web account you can select credit/debit card or Pay Pal.
If you have a Ligneus Credit account with credit terms you will be able to select "Pay on Account".