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We recognise that from time to time you may change your mind and we will do our best to minimise those costs to you.

We also understand that accidents happen and occasionally products may be damaged in transit.

Eitherway please find below our returns procedures and costs



Any shortage or damage must be reported within 72hrs of receipt of goods

Returns Policy


For information on resolving damages follow this link:

Faulty Products

Faulty standard products will be refunded or exchanged for non faulty products with no charge. If personalised or bespoke items are found to be faulty Ligneus reserves the right to rectify the fault in the first instance. If a collection is required this will be done at Ligneus’ expense.

Non-Faulty Products

We will refund non-faulty products subject to product(s) being returned in perfect condition. We also reserve the right to charge return carriage and restocking fees. See return costs below…..

We’re constantly looking at ways to reduce our costs and pass these savings on to you so, although we understand you may change your mind, we will have to share those costs with you.

PLEASE NOTE: We cannot refund branded and/or bespoke products unless faulty.

Types of Returns

Due to the vast difference in the range of products we manufacture from the smallest doorstop to the largest table, single item to volume orders, we need to consider the different types of returns and their associated costs.

  • Standard Returns are those that are pre packed in boxes and that can be collected through our standard couriers and are less than 10kg
  • Bulky returns are those that cannot be collected through standard couriers or over 10kg. These include orders such as trolleys, tables and volume orders.

Returns Costs

Return Carriage Fee

A non-faulty product can be returned at your own convenience or, if you wish for us to make a collection through our couriers, we will need to raise a collection charge.

Restocking Fee

A restocking fee will be raised on 15% of the value of the returned items (any original carriage fees will not be refunded). This restocking fee is a contribution to costs incurred and helps us keep costs down for everyone.


Non Faulty Returns Customer Returns Standard Returns Bulky Returns
Return Carriage Fee N/A £20.00+VAT (per consignment) Bespoke Pricing
Restocking Fee 15% 15% 15%