Faulty Products
Faulty standard products will be refunded or exchanged for non faulty products with no charge. If personalised or bespoke items are found to be faulty Ligneus reserves the right to rectify the fault in the first instance. If a collection is required this will be done at Ligneus’ expense.
Non-Faulty Products
We will refund non-faulty products subject to product(s) being returned in perfect condition. We also reserve the right to charge return carriage and restocking fees. See return costs below…..
We’re constantly looking at ways to reduce our costs and pass these savings on to you so, although we understand you may change your mind, we will have to share those costs with you.
PLEASE NOTE: We cannot refund branded and/or bespoke products unless faulty.
Types of Returns
Due to the vast difference in the range of products we manufacture from the smallest doorstop to the largest table, single item to volume orders, we need to consider the different types of returns and their associated costs.
- Standard Returns are those that are pre packed in boxes and that can be collected through our standard couriers and are less than 10kg
- Bulky returns are those that cannot be collected through standard couriers or over 10kg. These include orders such as trolleys, tables and volume orders.
